Support & Maintenance

Data center support and maintenance services are essential for ensuring the reliability, efficiency, and optimal performance of critical infrastructures. These services encompass a range of activities designed to prevent incidents and address problems promptly.

Here are key aspects of support and maintenance services offered by CFS

 1. Help Desk:

We provide 24x7x365 round-the-clock availability for urgent assistance to all our customers and clients, ensuring a rapid response to critical incidents.

Our help desk utilizes ticketing systems to track and manage support requests, ensuring that issues are addressed in a timely and organized manner. This includes setting priorities and adhering to service level agreements (SLAs).

 2. Maintenance Support:

Annual Maintenance Contract (AMC) is an invaluable service provided by CFS for data centers to ensure continuous operation of their critical IT infrastructure.

By offering this service, we provide comprehensive support and maintenance throughout the year helping our clients minimize downtime, reduce operational risks, and optimize their data center operations. 

Our experienced and specialized support team performs a wide range of services, including:

• Preventive maintenance.
• Corrective Maintenance.
• On-call assistance.

We bring expertise, efficiency, and a structured approach to our customers, ensuring reliable and continuous operation of their critical equipment.

 3. Spare Parts & Warehousing:

Spare parts and warehousing are crucial components of data centers operational efficiency and reliability to minimize downtime and ensure timely repairs and maintenance.

CFS has multiple warehouses across the UAE along with various and significant spare parts stock ensuring swift client support and repairs.